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Hi
I bought the small 2 person bbq and it has a lcc27 hose. My gas bottle has the thread on the outside so I believe it’s the correct one.
but when I connect the hose to the gas bottle there is a leak, because the valve is loose against the nut see pic - highlighted in red.
what am I doing wrong here? Thanks!
Hi @ben1984,
Please cease trying to connect the gas bottle until we can resolve this issue. Do not try to ignite the BBQ. Leaking gas is a serious safety concern.
At first impression, it appears that the gas hose is missing a gasket seal on the tip of it, but please allow me some time to investigate further. The seal might prevent gas from leaking out of the fitting. Is this a new BBQ and gas hose?
Mitchell
Yes I bought this bbq https://www.bunnings.com.au/jumbuck-2-burner-hooded-bbq-lcc27_p0348323
it came with the hose and connector, see pic. I also bought a different gas mate hose to try and still the same issue. Which is why I thought maybe I am doing something wrong or the gas bottle is wrong. Thanks
Many thanks for your patience, @ben1984. I've now been able to familiarise myself with these new fittings and can confirm that no gasket is missing. Since you've tried two hoses, my suspicions now lie with the gas bottle. This would be unlikely, but I'd like to cover all bases.
I suspect you have been tightening the fitting sufficiently, so I'd like to swap that cylinder over for you just to rule it out. Would you be able to take it to your local store today? If so, I can call ahead and let them know you'll be in. Could you please let me know the location of your closest store?
Mitchell
The external thread on 8.5 kg propane bottle fittings is something fairly newish?
I saw the style ben @ben1984 is holding in his first photo at Bunnings recently - and only slowly realised they would be incompatible with the fitting seen below?
I do know the style I have is very difficult to insert at times - maybe that's why they're changing them?
Hi @ben1984,
Please message me when you are ready, so I can facilitate the swap free of charge. Keep me updated, as I'm keen to resolve this issue as soon as possible. I'll be on tomorrow, and you can message me anytime. I've already spoken to Brooke, one of the managers at Bunnings Thomastown, and she'll be on tomorrow until 2:30 pm. If you do head in, she's now aware of the issue and will swap the bottle over for you.
As before, please consider your safety and the safety of those around you and do not attempt to start the BBQ or try further troubleshooting. I understand it would be frustrating not being able to start your new BBQ immediately, but we need to resolve this issue first.
I do apologise for the inconvenience.
Mitchell
Hi @Noyade
This is the new style fitting and standard, which you'll see new appliances supplied with. The new bottles will have both types of connectors on them, and yes, the idea is that they are easier to connect.
Mitchell
Morning @ben1984,
I just wanted to check in to see if you were able to pick up your replacement bottle.
Let me know if you've had any issues.
Mitchell
